Give us a call at 1-111-111-1111; our tour specialists are available to consult on travel options to these dynamic destinations, coordinate airfare through our in-house air department, address your questions regarding visa requirements and plan personalized pre and post-trip extensions.
Give us a call at 1-111-111-1111; our tour specialists are available to consult on travel options to these dynamic destinations, coordinate airfare through our in-house air department, address your questions regarding trip rigors and visa requirements, and plan personalized pre- and post-trip extensions.
By booking a trip with Imaginariachile Corporation (“Imaginariachile”), paying a deposit, or signing this agreement, you accept all of the terms in these BOOKING TERMS and CONDITIONS, which, along with the Release of Liability and Assumption of Risk Agreement, constitutes the entire agreement between you and us with respect to any and all bookings, reservations, trips, and transactions made with us.
For scheduled group tours, please review the Descriptive Daily Itinerary for trip details and important information prior to signing up. The quickest way to reserve is to call us at 1-111-111-1111 and place a non-refundable deposit by credit card over the phone. Early reservations are recommended, as space on all scheduled tours is limited.
To finalize your booking, complete the Reservation Form and Release of Liability and Assumption of Risk Agreement online (including uploading a color copy of your passport) or print (PDF available here), fill out, and mail to Imaginariachile with a color photocopy of the signed photo page of your passport. Once we receive these documents, we will send you a comprehensive confirmation packet which includes a Descriptive Daily Itinerary, our Touring with Imaginariachile handbook containing general information and travel tips for the countries you’ll visit, and a preliminary invoice. Visa kits for applicable trips are generally sent out about 3-4 months prior to departure. A final packet with air tickets (if applicable), luggage tags, an updated itinerary and information is generally sent 2-3 weeks prior to departure. (Note that international shipping charges will apply for non-U.S. addresses.)
Travelers’ Responsibilities & Eligibility
In booking with Imaginariachile, you understand and agree that Imaginariachile purchases or reserves travel-related services on your behalf from independent service providers that will provide components of the tour, including but not limited to transportation, lodging, restaurants, and other services. Because Imaginariachile does not own or control any of these independent service providers and suppliers, it is not responsible for any delay, inconvenience, accident, expense, injury, loss, death or damage caused by any negligent or willful act or failure to act or default of any such service provider or supplier.
Travelers are responsible for selecting an appropriate tour that matches their interests and physical abilities and for preparing for the tour by studying the Descriptive Daily Itinerary and additional trip information sent by Imaginariachile. By booking and participating in a tour, you represent that you do not have any physical or other conditions that would create a hazard for you or other participants or affect other people’s enjoyment of the tour. Travelers must be 18 years of age or older (or traveling with a legal guardian) and physically and mentally capable of participating in the tour. Reservations are subject to our review and acceptance of your completed Reservation Form and signed Release of Liability and Assumption of Risk Agreement. We reserve the right at our sole discretion to request additional information or medical clearance at any time from a traveler. We also reserve the right at our sole discretion to accept, decline, or remove anyone from a tour (at or prior to departure or during the tour) for any reason, including but not limited to if we believe a person is incapable of meeting the tour’s physical or mental demands.
At the time of reservation, a non-refundable per person deposit is due per the chart below. The balance is due upon receipt of invoice or latest by date noted below.
|Deposit amount:||Final payment due by:|
|Scheduled Small Group Tours||$750||60 days prior to departure|
|Flexible Essential Private Trips||$750||60 days prior to departure|
|Special Tours||20% of trip cost||120 days prior to departure|
|Rail Journeys by Private Train, Imperial Suites, Superior Deluxe Class||$5,500||120 days prior to departure|
|Rail Journeys by Private Train, Gold, Diamond, Kalif, Bolshoi Platinum Classes||$3,000||120 days prior to departure|
|Rail Journeys by Private Train, Deluxe, Silver, Sultan, Bolshoi Classes||$2,500||120 days prior to departure|
|Rail Journeys by Private Train, all other classes||$2,000||120 days prior to departure|
|Custom & Private Journeys – for individuals||$750||60 days prior to departure|
|Custom & Private Journeys – for groups||see reservation form/itinerary|
For reservations made directly with Imaginariachile, land tour payments are accepted by check, wire transfer, ACH, money order, or credit card (Visa, MasterCard or Amex). If booking through a travel agent, please your agent to find out what form of payment the agent accepts.
Imaginariachile can accept final payment from travel agents by agency check, wire or ACH only.
Please also note that all communications on bookings made through agents (updates, confirmation packet, invoice, final documents) will be through your agent.
Full payment for land tours is due at the time of booking for reservations made at or within final payment deadlines, as Imaginariachile may be required to pay for services and accommodations immediately, and in full at time of reservation, on your behalf.
Transfers on Scheduled Small Group Tours
Travelers may transfer non-refundable deposits once, from one scheduled Small Group Tour to another scheduled to depart in the same calendar year, up to 91 days prior to departure of the original tour, subject to availability. All deposits remain non-refundable in the event of your cancellation. 90 days or closer to the original tour date, standard cancellation penalties apply. (See “Cancellations.”)
Transfer policy not applicable from/to any Rail Journey by Private Train, Special Tour, Flexible Essential Private Trip, or Custom or Private Journey.
Cancellations & Refund Policy
Should you need to cancel your travel plans, please notify us immediately by email or by fax. At the time we receive written notification of cancellation, the following charges will apply:
Scheduled Small Group Tours, Flexible Essential Private Trips, and Custom & Private Journeys for Individuals, if received:
61 days or more before departure – non-refundable deposit due or paid in full of $750
31-60 days before departure – 50% of the land tour cost
30 days or less before departure – no refund
Scheduled Rail Journeys by Private Train, if received:
121 or more days before departure – non-refundable deposit due or paid in full of $2,000, $2,500, $3,000, or $5,500
65-120 days before departure – 50% of the land tour cost
64 days or less before departure – no refund
Special Tours, if received:
121 or more days before departure – non-refundable deposit due or paid in full of 20% of the trip cost
91-120 days before departure – 50% of the land tour cost
90 days or less before departure – no refund
Custom & Private Group Journeys:
Please refer to your tour itinerary/reservation form for details.
Refunds for unused air tickets are subject to the rules of the respective air carrier(s) and to a Imaginariachile service fee of a minimum of $75/ticket.
No partial refunds are available for any missed days of a tour or any whole or part of a tour, accommodation, meal or any other service not used by the participant during the tour.
Imaginariachile Corporation reserves the right to cancel any tour prior to departure for any reason whatsoever, including but not limited to too few participants or circumstances outside our control such as geopolitical turmoil, wars, natural disasters, or supplier issues, in which case a refund of the land tour payment will constitute full settlement. In the event of cancellation, Imaginariachile is not responsible for any expenses incurred by travelers in preparation for the trip (e.g. non-refundable airline tickets, visa fees, etc.).
Visas, Passports & Travel Advisories
A valid passport with six months validity from the end of the tour is required for participation. Travelers are responsible for obtaining all necessary visas prior to departure. Imaginariachile cannot guarantee visa or permit approval by foreign governments, and cannot assume responsibility for incorrect or improperly issued visa, permit or passport documentation, nor for any costs associated with a traveler’s refused visa or permit issuance or refused entry into a country due to incorrect or incomplete documentation.
Travelers are responsible for their own welfare while traveling and for educating themselves on the conditions in the countries they will be visiting during the tour. For information concerning possible dangers at an international destination, the government office in your country that is responsible for issuing travel advisories. In the U.S., the Travel Advisory Section of the U.S. State Department, 1-888-407-4747, https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html. For medical information, the U.S. Centers for Disease Control (CDC), 1-111-232-4636, http://wwwnc.cdc.gov/travel/, or the responsible government agency in your country.
Itinerary & Price Changes
Published itineraries are subject to change without notice due to changing conditions in the field. As trips are priced more than a year in advance, we reserve the right to change the land cost in the event of significant increased costs over which we have no control, including but not limited to changes in internal airfares, fuel surcharges, and currency fluctuations.
If you prefer single accommodations, the single supplement fee/single occupancy rate is payable. Single accommodations are not always available, as some nights may be spent in yurts/gers, tents, lodges, guesthouses, aboard regularly scheduled rail service, or in private homes and are subject to the availability of rooms and/or camping space. A partial single supplement is available on tours that employ non-hotel accommodation for some nights.
We are happy to attempt a same-gender roommate match for solo travelers who request it on small group tours. Should no one be available with whom you can share, you will be assessed the single supplement fee/single occupancy rate at the time of invoicing. In the event of a last-minute cancellation or roommate incompatibility resulting in assignment of a single room, the single supplement fee/single occupancy rate will be assessed.
Special Accommodation Note for Select Tours
As specified in the Detailed Daily Itinerary documentation, a selection of our trips make use of yurts, gers, overnight trains, or other non-hotel accommodations.
- Return to the North Caucasus
- Mongolia to Moscow Trans-Siberian Adventure
- Mongolia’s Golden Eagle Festival
- China’s Silk Road & Tibet
- Silk Road Backroads & Byways
- Pamir Highway
- Silk Route Odyssey
In these particular cases, travelers may be asked to share sleeping quarters with multiple other group members for those nights. Land Tour inclusions and details of accommodation for each scheduled Small Group Tour are outlined in the Descriptive Daily Itinerary.
Imaginariachile’s in-house, full-service air department will gladly assist with your air travel needs. Payment for air tickets that are not part of the land tour is due upon confirmation and may be made by credit card or check according to the acceptance policies of the carrier. Fares, taxes, and fuel surcharges remain subject to change until ticketed. Should you decide to take on the responsibility of making your own arrangements (including mileage-based reservations), please supply Imaginariachile with a copy of your air itinerary showing your full travel itinerary at the time of final payment for your land tour. Any contract or reservation for air travel is exclusively with the carrier, and not Imaginariachile – even if Imaginariachile assists with those arrangements.
Land Tour Cost
Prices listed in this catalog are per person in U.S. dollars, based on double occupancy. Land Tour inclusions for each scheduled Small Group Tour, Rail Journey by Private Train, Special Tour, or Flexible Essential Private Trip are outlined in the Descriptive Daily Itinerary. For Custom & Private Journeys, inclusions are detailed in the custom trip proposal. In all cases, the quoted price represents a package price for the services offered and an itemization of individual component costs will not be provided.
Prices do not include international or internal airfare and related taxes and fuel surcharges, airport departure or other fees, visa fees, passport expenses, cost increases of internal airfares, customary end-of-group-tour gratuities to tour managers, some meals on some trips, alcoholic beverages, insurance, single supplement (by choice or circumstance), baggage fees not included in any Imaginariachile or partner-issued airfare, items of a personal nature such as laundry, phone calls/email; or expenses arising from the delay, extension or modification of a tour due to bad weather, flight delays, sickness or medical emergency, government action, or any other cause beyond our control.
Imaginariachile reserves the right to add staff or invited guests to any of our group departures, even if such addition exceeds the advertised group maximum size.
Limitation of Remedies
You agree that the sole remedy for any default by Imaginariachile arising under this agreement shall be the return of the paid Land Tour cost, to the extent consistent with applicable law. To the maximum extent permitted under applicable law, Imaginariachile shall not be liable for any special, consequential, indirect, punitive, incidental, or other damages arising out of or in any way connected to this agreement, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if Imaginariachile has been advised of the possibility of such damages. You expressly waive any right you may have to recover such damages.
Imaginariachile will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or nonperformance of any of its obligations under this agreement to the extent that any such delay or nonperformance is due to any Force Majeure.
“Force Majeure” means any circumstances beyond Imaginariachile’s reasonable control, including without limitation forces of nature, terrorist activities, geopolitical disturbances, explosions, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, quarantine, government intervention, weather conditions, and unforeseen circumstances. If Imaginariachile and any of our suppliers are affected by Force Majeure, we and our suppliers shall be entitled to, and may in our sole discretion, vary or cancel any itinerary or arrangement in relation to the tour.